• 5240 Lester Road, Cincinnati, Ohio 45213

Privacy Policy

This is the privacy policy (“Privacy Policy”) describing our privacy practices for the specific Internet website, application or other interactive service that includes an authorized link to this Privacy Policy and applications and other interactive services you also use that are offered by Commercial HVAC and Grote Enterprises, (collectively, the websites and other interactive services, “Site,” “we,” “us” or “our).

This Privacy Policy is intended to explain our privacy practices and covers the following areas:

This Privacy Policy applies regardless of whether you are accessing the Site via a personal computer, a mobile device or any other technology or devices now known or hereafter developed or discovered (each, a “Device”);

By accessing this Site or services offered through the Site, you consent to our privacy practices as described in this Privacy Policy.

Certain services offered by this Site may be subject to additional privacy practices, such as practices on how Information is collected, used, shared and/or disclosed by such products or services and/or how you may exercise choice with regard to such Information. The Additional Privacy Statements, if any, shall be provided to you in conjunction with those products and services and are hereby incorporated in this Privacy Policy by reference.

U.S. Governing Law; Transfer/Processing of Data To/In the U.S.

The Site is designed and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S. We make no representation that this Site is operated in accordance with the laws or regulations of, or governed by, other nations.

By using this Site, participating in any Site activities and/or providing us with your Personal Information and Other Information, you (a) consent to the transfer and/or processing of any Information to and in the U.S., (b) acknowledge that U.S. law may provide a lower standard of protection for personal data than the laws of your location and (c) understand that we shall collect, transfer, store, process and/or deal with your Information in accordance with this Privacy Policy and U.S. law. Consequently, to the full extent permitted by law, you hereby waive any claims relating to the processing of your Personal Information or Other Information in accordance with this Privacy Policy that may arise under the laws and regulations that apply to you in or of any other country or jurisdiction.

California Privacy Law

The “Shine the Light” law of the state of California enables residents of California to request certain information about the data collected by us and sent to third parties for direct marketing purposes.

If you wish to request additional information covered by the “Shine the Light” law, contact us or submit a request to the address provided with the phrase “California Shine the Light Request” so that we can appropriately categorize your request.

For this process, we require your mailing address, permanent address and an email address so that we can contact you.

Information Collected

The term “Personal Information” means information that you provide us that identifies you or would allow someone to contact you, such as your full name, postal address, email address or telephone number. The term “Other Information” means any information other than Personal Information that may be collected about you, including, but not limited to, device and information collected through cookies or other Tracking Identifiers. Any Personal Information that is modified to remove your contact information and other information that identifies you or that is replaced with information that no longer identifies you or allows someone to contact you shall not be treated as Personal Information but shall be treated as Other Information after such modification.

Information Collected Through Use of Cookies and Other Tracking Codes

This Site uses “cookies”, “web beacons”, and other similar tracking technologies to collect other Information automatically as you browse the Site. “Cookies” are typically html or browser-based text or other files (and often referred to as browser cookies) that help store information, user activity. “Web beacons” (also known as image tags, gif, tracking pixels or web bugs) are small pieces of code used to collect data, such as counting page views, promotion views or advertising responses.

These tracking codes collect data and additional other information regarding your visits to the Site (such as your visits to the Site’s webpages, type of browser use, type of operating system used, date and time of viewing, use of our features and purchasing history or preferences) or other websites, applications or interactive services. Through these Tracking Identifiers, we may collect other information across multiple sessions on this Site or other interactive services.

The Site’s Use of Tracking Codes to Collect Information

By visiting the Site, you acknowledge and understand that you are giving us your consent to track your activities and your use of the Site or interactive services through these Tracking Codes. See below for more information on how you can withdraw your consent for certain purposes.

Information collected automatically through our website forms can include: the IP addresses or domain names of the computers utilized by the Users who use our forms, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s IT environment.

Website Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the U.S. Google Analytics does not identify individual users or associate your IP address with any other data help by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.


Our website may use display advertising, and the implementation of a specific feature called remarketing. Remarketing is a feature of Google Ads that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site.


Our website may also store information about your order and purchase history. We collect customer information and store that securely within our website. This data is stored to make it easier for returning customers to log in, checkout an abandoned shopping cart or reorder a previous purchase. This information is used by Commercial HVAC and Grote Enterprises, and may be shared with specific third-parties, specifically, but not limited to, treating physicians and our marketing team.

Credit card and processing information is stored with our merchant services provider and is not stored within our website files or shared with third parties beyond the merchant services provider.

Your Options Concerning Opting-Out of Certain Uses of Personal Information

In Connection with newsletter, marketing emails and offers, you may “opt-out” of receiving marketing emails from us at any time by using the opt-out mechanism that is contained in each such email.

Changes to this Privacy Policy and Notice

We reserve the right to revise this Privacy Policy at any time for any reason in our sole discretion by posting an updated Privacy Policy without advance notice to you. Such revisions shall be effective immediately upon posting and if you use the Site after they become effective it will signify your agreement to be bound by the changes.


If you have questions about this Privacy Policy or if you do not understand any information about how we collect or use the information collected, you may contact us directly by sending an email to info@commercialhvac.com.